%A  Ramli Bahroom
%A  Latifah Abdol Latif
%A Man San Ng
%T Tracking institutional performance using importance-satisfaction analysis
%X This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007.
%C Sukhothai Thammatthirat Open University, Thailand
%D 2008
%K Importance-satisfaction analysis ; Open and distance learning ; Institutional performance ; Learner satisfaction 
%P 186-195
%L library_repository60