TY  - CONF
ID  - library_repository60
UR  - https://library.oum.edu.my/repository/60/
A1  - Ramli Bahroom, 
A1  - Latifah Abdol Latif, 
A1  - Ng, Man San
Y1  - 2008/04/07/
N2  - This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007.
KW  - Importance-satisfaction analysis ; Open and distance learning ; Institutional performance ; Learner satisfaction 
TI  - Tracking institutional performance using importance-satisfaction analysis
SP  - 186
M2  - Sukhothai Thammatthirat Open University, Thailand
AV  - public
EP  - 195
T2  - ASAIHL International Conference 2008
ER  -