%0 Conference Paper
%A Ramli Bahroom, 
%A Latifah Abdol Latif, 
%A Ng, Man San
%A Open University Malaysia (OUM),
%B ASAIHL International Conference 2008
%C Sukhothai Thammatthirat Open University, Thailand
%D 2008
%F library_repository:60
%K Importance-satisfaction analysis ; Open and distance learning ; Institutional performance ; Learner satisfaction 
%P 186-195
%T Tracking institutional performance using importance-satisfaction analysis
%U https://library.oum.edu.my/repository/60/
%X This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007.