title: Tracking institutional performance using importance-satisfaction analysis
creator: Ramli Bahroom, 
creator: Latifah Abdol Latif, 
creator: Ng, Man San
subject: LC5201 Education extension. Adult education. Continuing education
subject: LB2300 Higher Education
description: This paper report on a study using Importance Satisfaction-Analysis (ISA)at OUM to access the improvement made in delivering its services to learners from 2005 to 2007.
date: 2008-04-07
type: Conference or Workshop Item
type: PeerReviewed
format: text
identifier: https://library.oum.edu.my/repository/60/1/Tracking_institutional.pdf
identifier:   Ramli Bahroom,  and Latifah Abdol Latif,  and Ng, Man San  (2008) Tracking institutional performance using importance-satisfaction analysis.  In: ASAIHL International Conference 2008, 7-10 April 2008, Sukhothai Thammatthirat Open University, Thailand.     
relation: https://library.oum.edu.my/repository/60/