?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Ng%2C+Man+San&rft.aulast=Ng&rft.aufirst=Man+San&rft.degree=Masters&rft.date=October+2010&rft.title=Impacts+Of+Service+Quality%2C+Satisfaction+And+Personal+Factors+On+Student+Retention+In+Open+Distance+Learning+Institutions+In+Malaysia+&rft.inst=Open+University+Malaysia