creators_name: Rosmah Mohamed , type: video datestamp: 2011-02-13 04:53:55 lastmod: 2013-05-19 04:50:05 metadata_visibility: show corp_creators: Open University Malaysia title: OUM Seminar Series : Quality of Service in Higher Learning Institution Employee Perspective Part 2 ispublished: submitted subjects: HD28 full_text_status: public keywords: Quality of service ; Employees' perspective date: 2010 date_type: submitted citation: Rosmah Mohamed , (2010) OUM Seminar Series : Quality of Service in Higher Learning Institution Employee Perspective Part 2. [Video] (Submitted) document_url: https://library.oum.edu.my/repository/516/1/watch_v%3DMOK5TM2HoS8