@unpublished{library_repository505,
           title = {Causal effects of registration efforts on business performance of ISO 9001-certified companies in the Malaysian construction industry using SEM},
          school = {Open University Malaysia },
          author = {Mal Kong Sia },
            year = {2010},
            note = {Fulltext of the thesis is available at Tan Sri Dr Abdullah Sanusi Digital Library at call no. HD62.15 Sia (Ref)},
        keywords = {Business performance ; Competitiveness ; Quality management practices ; Registration efforts ; Structural equation ; modelling ; PhD},
             url = {https://library.oum.edu.my/repository/505/}
}