TY - CONF N1 - Paper presented at The International Conference on Teaching & Learning in Higher Education (ICTLHE), Kuala Lumpur on 23-24 Nov 2009. ID - library_repository464 UR - https://library.oum.edu.my/repository/464/ A1 - Rosmah Mohamed, Y1 - 2010/02/10/ KW - Employees satisfaction TI - Quality of service in Higher Learning Institutions : employee perspective M2 - Open University Malaysia AV - public T2 - OUM Seminar Series No. 2/2010 ER -