%0 Conference Paper %A Rosmah Mohamed, %A Open University Malaysia (OUM), %B OUM Seminar Series No. 2/2010 %C Open University Malaysia %D 2010 %F library_repository:464 %K Employees satisfaction %T Quality of service in Higher Learning Institutions : employee perspective %U https://library.oum.edu.my/repository/464/ %Z Paper presented at The International Conference on Teaching & Learning in Higher Education (ICTLHE), Kuala Lumpur on 23-24 Nov 2009.