?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=Latifah+Abdol+Latif%2C+&rft.aulast=Latifah+Abdol+Latif&rft.date=2010&rft.atitle=Mystery+calling+%3A+a+qualitative+application+of+the+Lean+Six+Sigma+approach+&rft.title=E-leader+Singapore+&rft.pages=1-9&rft.genre=article