<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Sustainability of post-graduate program at Open University Malaysia (OUM) : an importance-performance analysis"^^ . "Identifying the important aspects of the services provided to learners and \r\nmeasuring the institution’s performance in providing those services are critical in \r\nensuring continual acceptance and long-term sustainability of an institution’s academic \r\nprogrammes. \r\nIn this regard, a study was undertaken using the importance-performance analysis \r\n(IPA) to identify the strengths and weaknesses of services provided to the post-graduate \r\nlearners of OUM. A random sample survey was employed using a questionnaire \r\ncontaining 46 service-items, grouped into 8 dimensions which are pertinent to open and \r\ndistance learning (ODL). The data was obtained from 231 learners from 10 state learning \r\ncentres throughout the country. A regression analysis was carried out to determine the \r\nfactors that influence learners’ perception on quality, their level of satisfaction and \r\nintention to stay. \r\nThe results show that the learners’ ratings for expectations and performance are \r\nhigh as indicated by the mean importance and performance scores of 6.1 and 5.5 out of a \r\n7- point Likert Scale, respectively. Learners’ perception of the quality of services was \r\nfound to be influenced by three dimensions, namely, responsiveness, assurance and \r\naccessibility (R2\r\n=54.3%), while their level of satisfaction was attributed to \r\nresponsiveness, assurance and affordability (R2\r\n=52.4%). Another pertinent finding in the \r\ncontext of OUM is that learners’ intention to stay is influenced by affordability and \r\nflexibility. \r\nThe study has obvious implications on OUM’s efforts to ensure the long-term \r\nsustainability of its postgraduate programmes. One of the principal outcomes of the study \r\nis that OUM needs to strengthen its academic-related services and reduce those not \r\ndirectly academic-oriented. The other outcome is that OUM needs to strengthen its staff’s \r\nresponsiveness to learners’ requirements. (Authors' abstract)\r\n "^^ . "2008-11-04" . . . . . . . . . . . . . . ""^^ . "Ramli Bahroom"^^ . " Ramli Bahroom"^^ . . ""^^ . "Latifah Abdol Latif"^^ . " Latifah Abdol Latif"^^ . . "Man San"^^ . "Ng"^^ . "Man San Ng"^^ . . "Open University Malaysia (OUM)"^^ . . . . . "8th Annual SEAAIR Conference "^^ . . . . . "Surabaya, Indonesia"^^ . . . . . . "Sustainability of post-graduate program at Open University Malaysia (OUM) : an importance-performance analysis (Text)"^^ . . . . . "sustain_ramli.pdf"^^ . . . "Sustainability of post-graduate program at Open University Malaysia (OUM) : an importance-performance analysis (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "Sustainability of post-graduate program at Open University Malaysia (OUM) : an importance-performance analysis (Other)"^^ . . . . . . "preview.jpg"^^ . . . "Sustainability of post-graduate program at Open University Malaysia (OUM) : an importance-performance analysis (Other)"^^ . . . . . . "medium.jpg"^^ . . . "Sustainability of post-graduate program at Open University Malaysia (OUM) : an importance-performance analysis (Other)"^^ . . . . . . "small.jpg"^^ . . . "Sustainability of post-graduate program at Open University Malaysia (OUM) : an importance-performance analysis (Other)"^^ . . . . . . "indexcodes.txt"^^ . . "HTML Summary of #400 \n\nSustainability of post-graduate program at Open University Malaysia (OUM) : an importance-performance analysis\n\n" . "text/html" . . . "LC5201 Education extension. Adult education. Continuing education"@en . .