creators_name: Fatimah Ibrahim, 
creators_name: Zoraini Wati Abas, 
creators_name: Rohaya Ali, 
type: conference_item
datestamp: 2010-04-26 06:39:15
lastmod: 2013-06-16 00:53:01
metadata_visibility: show
corp_creators: Open University Malaysia (OUM)
title: Quality management initiatives in open and distance learning university
ispublished: pub
subjects: LC5201
full_text_status: public
pres_type: paper
keywords: Quality Managemnt System (QMS) ; Internal Quality Audit process
abstract: As an open and distance learning institution, the Open University Malaysia (OUM) needs 
to ensure that it offers quality services to its learners. A Quality Management System 
(QMS) was thus established by the Centre for Quality Management and Research & 
Innovation (CQMRI).  The paper describes the initiatives taken to establish the QMS and 
will detail the Internal Quality Audit process. In addition, it will describe the challenges 
faced by OUM in managing the four ISO 9001:2000 certified units. IQA determines the 
governance and control structure in a Quality Management System. The effectiveness of 
the IQA processes and procedures will be shared. It was found that the introduction of the 
internal quality audit programmes has increased the level of quality awareness amongst 
the staff through the internal auditor as an agent.  Interviews with the heads and 
management representatives of the units were conducted to determine the challenges.  
The findings are expected to be useful to other institutions who are implementing the 
Quality Management System. (Authors' abstract)
date: 2008-11-04
date_type: published
pagerange: 21-29
event_title: 8th Annual SEAAIR Conference 
event_location: Surabaya, Indonesia
event_dates: 4-6 November 2008
event_type: conference
refereed: TRUE
citation:   Fatimah Ibrahim,  and Zoraini Wati Abas,  and Rohaya Ali,   (2008) Quality management initiatives in open and distance learning university.  In: 8th Annual SEAAIR Conference , 4-6 November 2008, Surabaya, Indonesia.     
document_url: https://library.oum.edu.my/repository/399/1/quality_mgt_fatimah.pdf