TY  - CONF
ID  - library_repository399
UR  - https://library.oum.edu.my/repository/399/
A1  - Fatimah Ibrahim, 
A1  - Zoraini Wati Abas, 
A1  - Rohaya Ali, 
Y1  - 2008/11/04/
N2  - As an open and distance learning institution, the Open University Malaysia (OUM) needs 
to ensure that it offers quality services to its learners. A Quality Management System 
(QMS) was thus established by the Centre for Quality Management and Research & 
Innovation (CQMRI).  The paper describes the initiatives taken to establish the QMS and 
will detail the Internal Quality Audit process. In addition, it will describe the challenges 
faced by OUM in managing the four ISO 9001:2000 certified units. IQA determines the 
governance and control structure in a Quality Management System. The effectiveness of 
the IQA processes and procedures will be shared. It was found that the introduction of the 
internal quality audit programmes has increased the level of quality awareness amongst 
the staff through the internal auditor as an agent.  Interviews with the heads and 
management representatives of the units were conducted to determine the challenges.  
The findings are expected to be useful to other institutions who are implementing the 
Quality Management System. (Authors' abstract)
KW  - Quality Managemnt System (QMS) ; Internal Quality Audit process
TI  - Quality management initiatives in open and distance learning university
SP  - 21
M2  - Surabaya, Indonesia
AV  - public
EP  - 29
T2  - 8th Annual SEAAIR Conference 
ER  -