<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Quality management initiatives in open and distance learning university"^^ . "As an open and distance learning institution, the Open University Malaysia (OUM) needs \r\nto ensure that it offers quality services to its learners. A Quality Management System \r\n(QMS) was thus established by the Centre for Quality Management and Research & \r\nInnovation (CQMRI). The paper describes the initiatives taken to establish the QMS and \r\nwill detail the Internal Quality Audit process. In addition, it will describe the challenges \r\nfaced by OUM in managing the four ISO 9001:2000 certified units. IQA determines the \r\ngovernance and control structure in a Quality Management System. The effectiveness of \r\nthe IQA processes and procedures will be shared. It was found that the introduction of the \r\ninternal quality audit programmes has increased the level of quality awareness amongst \r\nthe staff through the internal auditor as an agent. Interviews with the heads and \r\nmanagement representatives of the units were conducted to determine the challenges. \r\nThe findings are expected to be useful to other institutions who are implementing the \r\nQuality Management System. (Authors' abstract)"^^ . "2008-11-04" . . . . . . . . . . . . . . ""^^ . "Fatimah Ibrahim"^^ . " Fatimah Ibrahim"^^ . . ""^^ . "Zoraini Wati Abas"^^ . " Zoraini Wati Abas"^^ . . ""^^ . "Rohaya Ali"^^ . " Rohaya Ali"^^ . . "Open University Malaysia (OUM)"^^ . . . . . "8th Annual SEAAIR Conference "^^ . . . . . "Surabaya, Indonesia"^^ . . . . . . "Quality management initiatives in open and distance learning university (Text)"^^ . . . . . "quality_mgt_fatimah.pdf"^^ . . . "Quality management initiatives in open and distance learning university (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "Quality management initiatives in open and distance learning university (Other)"^^ . . . . . . "preview.jpg"^^ . . . "Quality management initiatives in open and distance learning university (Other)"^^ . . . . . . "medium.jpg"^^ . . . "Quality management initiatives in open and distance learning university (Other)"^^ . . . . . . "small.jpg"^^ . . . "Quality management initiatives in open and distance learning university (Other)"^^ . . . . . . "indexcodes.txt"^^ . . "HTML Summary of #399 \n\nQuality management initiatives in open and distance learning university\n\n" . "text/html" . . . "LC5201 Education extension. Adult education. Continuing education"@en . .