?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Fatimah+Ibrahim%2C+&rft.aulast=Fatimah+Ibrahim&rft.date=4+November+2008&rft.title=Quality+management+initiatives+in+open+and+distance+learning+university&rft.genre=proceeding