?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=Students+perceptions+of+service+quality+in+the+open+and+distance+learning+institution&rft.creator=Md+Zabid%2C+Abdul+Rashid&rft.creator=Hairuddin+%2C+Harun&rft.subject=LC5201+Education+extension.+Adult+education.+Continuing+education&rft.description=The+Malaysian+economy+experienced+an+economic+boom+in+the+mid-1990s.+At+the+same+time%2C+%0D%0Athe+demand+for+higher+education+increased+tremendously.+In+2005%2C+there+were+more+than+18+%0D%0Apublic+universities+and+27+private+universities+and+university+colleges+in+Malaysia+and+more+%0D%0Athan+500+private+colleges+offering+a+variety+of+courses+ranging+from+the+certificate+level+to+the+%0D%0Adegree+level.+Some+of+these+institutions+offered+their+own+diplomas+or+degrees+and+others+work+%0D%0Ain+collaboration+with+local+or+foreign+colleges+and+universities.++%0D%0A+%0D%0ATwo+main+factors+have+contributed+to+the+growth+of+higher+education+in+Malaysia%2C+namely+the+%0D%0Aeconomic+slowdown+as+a+result+of+the+Asian+crisis%2C+and+the+democratization+of+education+by+the+%0D%0AMalaysian+government.+The+rapid+development+of+tertiary+institutions+in+the+country+was+%0D%0Amainly+dominated+by+the+traditional+mode+of+learning%2C+namely+the+face-to-face+education.+%0D%0AHowever%2C+with+the+advent+of+the+internet+era%2C+the+demand+for+higher+education+increased+and+%0D%0Amore+flexible+approaches+to+learning%2C+namely+the+open+and+distance+learning+was+seen+as+a+%0D%0Apractical+mode+in+getting+higher+education+today.+Consequently%2C+two+institutions+were+%0D%0Aestablished+to+provide+such+learning+modes%2C+Universiti+Tun+Abdul+Razak+(Unitar)+and+Open+%0D%0AUniversity+Malaysia.+%0D%0A+%0D%0AOpen+University+Malaysia+(OUM)+was+established+in+August+2000+as+a+substitute+to+the+many+%0D%0Adistance+learning+programs+provided+by+the+public+universities+at+that+time.+It+is+believed+that+%0D%0Apublic+universities+should+focus+on+the+traditional+face-to-face+mode+of+learning+and+a+separate+%0D%0Ainstitution+should+be+established+to+focus+the+development+of+education+through+the+new+%0D%0Atechnological+modes+of+learning.+Consequently%2C+a+consortium+of+11+public+universities+in+%0D%0AMalaysia+agreed+to+establish+METEOR+Sdn+Bhd%2C+(a+holding+company+owned+by+the+public+%0D%0Auniversities)%2C+and+the+Ministry+of+Education+invited+METEOR+to+form+the+Open+University+%0D%0AMalaysia.+Since+then%2C+more+than+41+types+of+diploma+and+degree+programs+have+been+launched+%0D%0Awith+a+total+enrollment+of+about+38%2C000+students+in+January+2006.+&rft.publisher=Open+University+Malaysia+(OUM)&rft.date=2005&rft.type=Monograph&rft.type=NonPeerReviewed&rft.format=application%2Fpdf&rft.identifier=https%3A%2F%2Flibrary.oum.edu.my%2Frepository%2F389%2F1%2FStudents_perception_of_service_quality.pdf&rft.identifier=++Md+Zabid%2C+Abdul+Rashid+and+Hairuddin+%2C+Harun++(2005)+Students+perceptions+of+service+quality+in+the+open+and+distance+learning+institution.++Other.+Open+University+Malaysia+(OUM).++++(Unpublished)++&rft.relation=https%3A%2F%2Flibrary.oum.edu.my%2Frepository%2F389%2F