<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Patient Satisfaction as an Indicator of Service Quality \r\nin Malaysian Public Hospitals"^^ . "The main aim of the paper is to provide an empirical analysis on patient satisfaction as \r\nn indicator of service quality in Malaysian public hospitals. Self‐administered questionnaires \r\nere administered to patients by convenience sampling. Two sets of questionnaires were \r\ned, one for inpatient and another one set for outpatient. Selection of hospitals was made \r\ncording to states in Peninsular Malaysia. 23 hospitals covering all state level hospitals, the \r\national Referral Centre and selected district hospitals were chosen as respondent hospitals. \r\nwo dimensions of service quality emerged, namely clinical and physical dimension of \r\nrvice. Both outpatient and inpatient were found to be more satisfied with clinical di-\r\nension of service than physical dimension. For outpatient satisfaction, there was positive \r\norrelation between waiting time and patient satisfaction. Patient satisfaction was also found \r\n be higher in the smaller district hospitals than in the larger state hospitals. For clinical \r\nmension of service, patients were satisfied with the services of doctors and nurses, while \r\nr physical dimension of service, patients were satisfied with the cleanliness of the \r\ncilities. The ability of the research to be conducted by random sampling was inhibited by \r\ne reluctance of patients to cooperate, which led to the use of convenience sampling. \r\nudies have also shown that patients are reluctant to express their feelings on services pro-\r\nded by their caregivers. The study provides primary data for a nationwide study on patient \r\ntisfaction in Malaysian public hospitals, for both inpatient and outpatient. (Authors' abstract)"^^ . "2009" . . "10" . "1" . . "The Asian Journal of Quality "^^ . . . . . . . . . . . "Abd Manaf"^^ . "Noor Hazilah "^^ . "Abd Manaf Noor Hazilah "^^ . . "Siew Nooi"^^ . "Phang "^^ . "Siew Nooi Phang "^^ . . "Open University Malaysia (OUM)"^^ . . . . . . . "Patient Satisfaction as an Indicator of Service Quality \r\nin Malaysian Public Hospitals (Text)"^^ . . . . . "4850100105.pdf"^^ . . . "Patient Satisfaction as an Indicator of Service Quality \r\nin Malaysian Public Hospitals (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "Patient Satisfaction as an Indicator of Service Quality \r\nin Malaysian Public Hospitals (Other)"^^ . . . . . . "preview.jpg"^^ . . . "Patient Satisfaction as an Indicator of Service Quality \r\nin Malaysian Public Hospitals (Other)"^^ . . . . . . "medium.jpg"^^ . . . "Patient Satisfaction as an Indicator of Service Quality \r\nin Malaysian Public Hospitals (Other)"^^ . . . . . . "small.jpg"^^ . . . "Patient Satisfaction as an Indicator of Service Quality \r\nin Malaysian Public Hospitals (Other)"^^ . . . . . . "indexcodes.txt"^^ . . "HTML Summary of #378 \n\nPatient Satisfaction as an Indicator of Service Quality \nin Malaysian Public Hospitals\n\n" . "text/html" . . . "RA0421 Public health. Hygiene. Preventive Medicine"@en . .