?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=Noor+Hazilah+%2C+Abd+Manaf&rft.aulast=Noor+Hazilah+&rft.aufirst=Abd+Manaf&rft.issue=1&rft.volume=10&rft.date=2009&rft.atitle=Patient+Satisfaction+as+an+Indicator+of+Service+Quality+in+Malaysian+Public+Hospitals&rft.title=The+Asian+Journal+of+Quality+&rft.pages=77-87&rft.genre=article