<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Learners' Priority-Satisfaction Analyses As A Diagnostic Too\r\nin Managing Open And Distance Learning (ODL) at Open \r\nUniversity Malaysia (OUM)\r\n"^^ . "The Open University Malaysia (OUM) started its operations in 2001. Being a new and \r\nthe first ODL institution in the country, it needs to identify its institutional strengths and \r\nweaknesses. The success of OUM is very much dependent on the quality of the support \r\nservices it provides. Traditionally, quality is measured uni-dimensionally, that is, using \r\nlearners' satisfaction. However, for greater reliability and accuracy, learners'satisfaction \r\nshould be viewed in the context of their priorities or expectations. Combining the two \r\ndimensions of priority and satisfaction, the results of the survey will enable OUM to \r\ndetermine its strengths (high priority-high satisfaction) and weaknesses (high priority-low \r\nsatisfaction). \r\nThe study is based on a survey to determine the profile of learner-respondents, the \r\npriorities placed on OUM's support systems and their levels of satisfaction for the \r\nsupport systems. \r\nThe analysis was done separately on three cohorts of learners: the \"BPG\"/ teachers \r\ngroup; the Open Market Bachelor's Degree group and the Open Market Diploma group. \r\nThe results indicated slight variations in the profiles of the respondents, their priority \r\nlistings and satisfaction levels. However, all three cohorts accorded the highest priority \r\nto: (i) program of study and (ii) fees. They rated highest satisfaction for: (i) tutor and (ii) \r\nprogram of study. The lowest priority items include (i) learning centers, and (ii) learning \r\nmaterials. The least satisfied items were: (i) library, and (ii) e-Learning platform \r\n(myLMS). Overall, eight out of the nine services rendered fell in the high priority-high \r\nsatisfaction quadrant (its strengths). Only the library services fell in the high priority-low \r\nsatisfaction quadrant (its weakness). (Authors' abstract)"^^ . "2004" . . . . . . . ""^^ . "Latifah Abdol Latif"^^ . " Latifah Abdol Latif"^^ . . "Open University Malaysia (OUM)"^^ . . . . . "-"^^ . . . . . "Universiti Malaysia Sarawak (UNIMAS)"^^ . . . . . . "Learners' Priority-Satisfaction Analyses As A Diagnostic Too\r\nin Managing Open And Distance Learning (ODL) at Open \r\nUniversity Malaysia (OUM)\r\n (Text)"^^ . . . . . "PRIORITY-SATISFACTION_PAPER_FOR_UNIMAS_2004.pdf"^^ . . . "Learners' Priority-Satisfaction Analyses As A Diagnostic Too\r\nin Managing Open And Distance Learning (ODL) at Open \r\nUniversity Malaysia (OUM)\r\n (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "Learners' Priority-Satisfaction Analyses As A Diagnostic Too\r\nin Managing Open And Distance Learning (ODL) at Open \r\nUniversity Malaysia (OUM)\r\n (Other)"^^ . . . . . . "preview.jpg"^^ . . . "Learners' Priority-Satisfaction Analyses As A Diagnostic Too\r\nin Managing Open And Distance Learning (ODL) at Open \r\nUniversity Malaysia (OUM)\r\n (Other)"^^ . . . . . . "medium.jpg"^^ . . . "Learners' Priority-Satisfaction Analyses As A Diagnostic Too\r\nin Managing Open And Distance Learning (ODL) at Open \r\nUniversity Malaysia (OUM)\r\n (Other)"^^ . . . . . . "small.jpg"^^ . . . "Learners' Priority-Satisfaction Analyses As A Diagnostic Too\r\nin Managing Open And Distance Learning (ODL) at Open \r\nUniversity Malaysia (OUM)\r\n (Other)"^^ . . . . . . "indexcodes.txt"^^ . . "HTML Summary of #340 \n\nLearners' Priority-Satisfaction Analyses As A Diagnostic Too \nin Managing Open And Distance Learning (ODL) at Open \nUniversity Malaysia (OUM) \n\n\n" . "text/html" . . . "LC5201 Education extension. Adult education. Continuing education"@en . .