<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Knowledge-based platform for the provisioning system "^^ . "The study examined the effectiveness and application of the tacit knowledge in the area \r\nof service delivery and order provisioning. The selected organization for this study is a \r\ncorporate telecommunication body namely Telekom Malaysia Bhd (TM) and their \r\nspecific customer called Government Integrated Telecommunication Network (GITN). \r\nThe study was conducted on the chosen domain and organizations due to the special \r\nbusiness arrangement which is based on wholesale approach between TM and GITN. It \r\nis noted that the current Order Management System (OMS) in TM is inefficient to \r\nprovide the required analysis and real-time status reports of the service delivery due to its \r\npoor handling of bulk service orders. The real-time analysis and service delivery reports \r\nin relation to service provisioning are vital drivers to TM management for the decision \r\nmaking process. \r\nIt is the key objective of this study to propose a solution to improve TM current business \r\nprocess particularly in the area of tracking and monitoring. The approach proposed in \r\nthis study is to make use of the tacit knowledge acquired from the experts at ground level. \r\nIn the process of leveraging the underlying tacit knowledge in TM day-to-day business \r\nprocess, the study requires the process of elicitation, adoption of effective interview \r\ntechnique, codification of tacit knowledge into explicit knowledge and building up \r\nappropriate system rules for the prototype. In general, the results have shown an \r\nacceptable improvement especially in the project management of service delivery area. \r\nThe findings of this study are sufficient to encourage further work on the research model. \r\nSeveral recommendations are presented for future research. (Author's abstract)"^^ . "2008-05" . . . "Open University Malaysia (OUM)"^^ . . . "Centre for Graduate Studies (CGS), Open University Malaysia (OUM)"^^ . . . . . . . . . ""^^ . "Sharulnizam Noor Ibrahim"^^ . " Sharulnizam Noor Ibrahim"^^ . . "Open University Malaysia (OUM)"^^ . . . . . . . "Knowledge-based platform for the provisioning system (Text)"^^ . . . . . "Knowledge-based_Platform_for_the_Provisioning_System.pdf"^^ . . . "Knowledge-based platform for the provisioning system (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "Knowledge-based platform for the provisioning system (Other)"^^ . . . . . . "preview.jpg"^^ . . . "Knowledge-based platform for the provisioning system (Other)"^^ . . . . . . "medium.jpg"^^ . . . "Knowledge-based platform for the provisioning system (Other)"^^ . . . . . . "small.jpg"^^ . . . "Knowledge-based platform for the provisioning system (Other)"^^ . . . . . . "indexcodes.txt"^^ . . "HTML Summary of #330 \n\nKnowledge-based platform for the provisioning system \n\n" . "text/html" . . . "QA76 Computer software"@en . .