?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Sharulnizam+Noor+Ibrahim%2C+&rft.aulast=Sharulnizam+Noor+Ibrahim&rft.degree=Masters&rft.date=May+2008&rft.title=Knowledge-based+platform+for+the+provisioning+system+&rft.inst=Open+University+Malaysia+(OUM)&rft.tpages=110