%A Chatterjee Sudeep Salil
%O Project paper submitted in fulfillment of the requirement for the degree of Master in Business Administration.
%T Relationship between customer care and business volume : the case of Concorde Hotel, Kuala Lumpur
%D 2006
%K Customer relations -- Management, Customer services --Management -- Case studies.
%I Open University Malaysia (OUM)
%L library_repository308