TY  - UNPB
N1  - Project paper submitted in fulfillment of the requirement for the degree of Master in Business Administration.
ID  - library_repository308
UR  - https://library.oum.edu.my/repository/308/
A1  - Sudeep Salil, Chatterjee
Y1  - 2006/12//
PB  - Open University Malaysia (OUM)
KW  - Customer relations -- Management
KW  -  Customer services --Management -- Case studies.
M1  - masters
TI  - Relationship between customer care and business volume : the case of Concorde Hotel, Kuala Lumpur
EP  - 47
AV  - public
ER  -