%0 Thesis
%9 Masters
%A Sudeep Salil, Chatterjee
%A Open University Malaysia (OUM),
%B Centre for Graduate Studies (CGS)
%D 2006
%F library_repository:308
%I Open University Malaysia (OUM)
%K Customer relations -- Management, Customer services --Management -- Case studies.
%P 47
%T Relationship between customer care and business volume : the case of Concorde Hotel, Kuala Lumpur
%U https://library.oum.edu.my/repository/308/
%Z Project paper submitted in fulfillment of the requirement for the degree of Master in Business Administration.