title: Relationship between customer care and business volume : the case of Concorde Hotel, Kuala Lumpur creator: Sudeep Salil, Chatterjee subject: HD28 Management. Industrial Management date: 2006-12 type: Thesis type: NonPeerReviewed format: text identifier: https://library.oum.edu.my/repository/308/1/sudeepc.pdf identifier: Sudeep Salil, Chatterjee (2006) Relationship between customer care and business volume : the case of Concorde Hotel, Kuala Lumpur. Masters thesis, Open University Malaysia (OUM). relation: https://library.oum.edu.my/repository/308/