@unpublished{library_repository308,
           month = {December},
           title = {Relationship between customer care and business volume : the case of Concorde Hotel, Kuala Lumpur},
          school = {Open University Malaysia (OUM)},
          author = {Chatterjee Sudeep Salil},
            year = {2006},
            note = {Project paper submitted in fulfillment of the requirement for the degree of Master in Business Administration.},
        keywords = {Customer relations -- Management, Customer services --Management -- Case studies.},
             url = {https://library.oum.edu.my/repository/308/}
}