creators_name: Nasiruddin Md Salleh, 
type: thesis
datestamp: 2009-10-26 09:05:42
lastmod: 2013-07-18 07:35:03
metadata_visibility: show
corp_creators: Open University Malaysia (OUM)
title: The relationship between pretest, posttest and course evaluation in the training courses of Ericsson Malaysia
ispublished: unpub
subjects: HC
full_text_status: public
keywords: Training programs ; Course evaluation 
abstract: This research explores the relationship between pretest, posttest and course evaluation in
different groups of training in Ericsson. Ericsson Education has many training
programs. Soine courses are attended by Ericsson staff only. Some courses are
attended by customers' (non-Ericsson) staff only. Soine courses are inixed group.
Customers of Ericsson are inostly telecommunication operators. Some trainees are from
Malaysia and some trainees are from other countries especially from Asia Pacific region.
Some courses are conducted in Ericsson Malaysia. Some courses are conducted in
customer site whether in Malaysia or overseas. This research revealed the relationship
between the tests for different groups with the customers' satisfaction (course evaluation).
From the study, 3 outcomes were revealed. First, there was no significant difference in
terms of test scores between courses -o f Ericsson employees only, customers only and
mixed group. Secondly, there was no significant difference between the 3 types of
groups with customers' satisfaction. Thirdly, there was no significant difference
between test scores with customers' satisfaction. This study should help to improve
Ericsson quality of service.
date: 2007
date_type: submitted
institution: Open University Malaysia (OUM)
department: Centre for Graduate Studies (CGS)
thesis_type: masters
citation:   Nasiruddin Md Salleh,   (2007) The relationship between pretest, posttest and course evaluation in the training courses of Ericsson Malaysia.  Masters thesis, Open University Malaysia (OUM).   
document_url: https://library.oum.edu.my/repository/279/1/pretest.pdf