?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Karim+%2C+Tumin&rft.aulast=Karim+&rft.aufirst=Tumin&rft.degree=Masters&rft.date=2005&rft.title=Jenis-jenis+rungutan+pekerja+kilang%2C+kaedah+penyelesaian+dan+kesannya+terhadap+pekerjaan&rft.inst=Open+University+Malaysia+(OUM)