<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Perceptions of service quality : a study among students in Sabah MARA vocational institute"^^ . "This study focuses on the relationship between students' satisfaction and their\r\nperceived service quality provided. Using empirical data and a conceptual\r\nmodel, the results of this study indicate that students' college experience is\r\npositively related to their satisfaction. It is accepted that educational institutions\r\nhave many customers: students, staff, faculty, alumni, donors, and others.\r\nFurthermore, the increased turmoil in the higher educational market place may\r\nencourage higher educational institutions to utilize a more consumer-oriented\r\nphilosophy in delivering their services. Since this study specifically investigated\r\nthe link between consumer-oriented educational institutions and their students'\r\nperception, developing satisfied customers is consistent with this principle. One\r\nof the implications of this study is that those educational institutions which\r\nunderstand consumer-oriented principles may have a better chance of\r\nsatisfying the wants and needs of their students more effectively. The additional\r\nimplications for administrator and management teams are also discussed as\r\nwell as suggestions for further research are made. (Author's abstract)"^^ . "2006" . . . "Open University Malaysia (OUM)"^^ . . . "Centre for Graduate Studies (CGS), Open University Malaysia (OUM)"^^ . . . . . . . . . ""^^ . "Mat Salleh Sulaiman"^^ . " Mat Salleh Sulaiman"^^ . . "Open University Malaysia (OUM)"^^ . . . . . . . "Perceptions of service quality : a study among students in Sabah MARA vocational institute (Text)"^^ . . . . . "mat_salleh.pdf"^^ . . . "Perceptions of service quality : a study among students in Sabah MARA vocational institute (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "Perceptions of service quality : a study among students in Sabah MARA vocational institute (Other)"^^ . . . . . . "preview.jpg"^^ . . . "Perceptions of service quality : a study among students in Sabah MARA vocational institute (Other)"^^ . . . . . . "medium.jpg"^^ . . . "Perceptions of service quality : a study among students in Sabah MARA vocational institute (Other)"^^ . . . . . . "small.jpg"^^ . . "HTML Summary of #275 \n\nPerceptions of service quality : a study among students in Sabah MARA vocational institute\n\n" . "text/html" . . . "L Education (General)"@en . .