?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Mat+Salleh+Sulaiman%2C+&rft.aulast=Mat+Salleh+Sulaiman&rft.degree=Masters&rft.date=2006&rft.title=Perceptions+of+service+quality+%3A+a+study+among+students+in+Sabah+MARA+vocational+institute&rft.inst=Open+University+Malaysia+(OUM)