title: Organizational justice to determine job satisfaction
creator: Ambiga , Sreedharan
subject: HD28 Management. Industrial Management
description: The purpase af this study is ta identifl how perceptian af argmizational justice plays  an important role in employees' job satisfaction to the chosen call centre. It also  examines the role of demographic factors as a moderator in linking organizational  justice and job satisfaction. This study also was done to determine possible methods  to retain employees in the chosen call centre and using performance management  resources to mhhke turnover rate in the call centre industry. A total of 300  questiomaim were distributed to the management group and customer service  professional (CSP) group. In total, 288 questionnaires were returned and eight were  eliminated due to excessive missing data. From 280 responses, 30 responses were  h m management group and 250 responses were h m CSP group. Besides  questionnaire, literature reviews and informal interviews were used in research  methodology. The outcome shows that organhtional justice has effects on  employees' job satisfdon and it also has a linkage with five demographic factors. It  is hoped that this study will contribute to the much needed literatme on  ~rga~zatiojudst ice and ta the rmngence and evolution of research in the area of  organizational justice not only for call centre industries but also for other industries. (Author's only)
date: 2007
type: Thesis
type: NonPeerReviewed
format: text
identifier: https://library.oum.edu.my/repository/268/1/organizational.pdf
identifier:   Ambiga , Sreedharan  (2007) Organizational justice to determine job satisfaction.  Masters thesis, Open University Malaysia (OUM).   
relation: https://library.oum.edu.my/repository/268/