?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Lim+%2C+Seng+Poh&rft.aulast=Lim+&rft.aufirst=Seng+Poh&rft.degree=Masters&rft.date=1+October+2006&rft.title=The+Impact+of+Service+Quality+Dimensions+Towards+Customers'+Satisfaction+in+Tuition+Centers+&rft.inst=Open+University+Malaysia+(OUM)