creators_name: Azanil Putra Yusoff, 
type: thesis
datestamp: 2009-07-14 02:11:40
lastmod: 2021-06-01 06:46:04
metadata_visibility: show
corp_creators: Open University  Malaysia (OUM)
title: Muslim Customer Satisfaction And Preference Of Islamic Banks In Malaysia: A Study In Consumer Financing 

ispublished: unpub
subjects: HF
subjects: LC5201
full_text_status: public
keywords: OUM thesis - Islamic Banking - Customer satisfaction, MBA
abstract: The Islamic banking system is expected to face strong competition not only from the Islamic banks but also from well-established conventional banks offering Islamic products and services. In this study, an attempt is made to assess the degree of Muslims customer satisfaction and preference towards Islamic bank consumer financing in Malaysia. A comprehensive profile analysis and a series of chi-square tests were conducted to reveal key characteristics and pattern. The analysis of their responses revealed a certain degree of satisfaction of many of the consumer financing facilities. The respondents expressed their dissatisfkction with some of the Islamic bank's services as well. Although the respondents indicated that they are aware of a number of specific consumer financing products, but they do not deal with them. (Author's abstract)
date: 2006-02-09
date_type: submitted
institution: Open University  Malaysia (OUM)
department: Centre for Graduate Studies
thesis_type: masters
citation:   Azanil Putra Yusoff,   (2006) Muslim Customer Satisfaction And Preference Of Islamic Banks In Malaysia: A Study In Consumer Financing.  Masters thesis, Open University Malaysia (OUM).   
document_url: https://library.oum.edu.my/repository/229/1/Muslim_Customer_Satisfaction_and_Preference_of_Islamic_Banks_in_Malaysia.pdf