?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Ahmad+Hashem%2C+&rft.aulast=Ahmad+Hashem&rft.date=2006&rft.title=Coping+with+short-term+sustained+peak+demands+%3A+several+cost-effective+strategies&rft.genre=proceeding