?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Sharon+Linus+Lojikip%2C+&rft.aulast=Sharon+Linus+Lojikip&rft.degree=Masters&rft.date=2022&rft.title=Healthcare+Service+Quality+Gaps+During+Covid-19+Pandemic%3A+Secondary+Analysis+From+Patient+Satisfaction+Surveys&rft.inst=Open+University+Malaysia