?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Juriana+Yusoh%2C+&rft.aulast=Juriana+Yusoh&rft.degree=Masters&rft.date=2022&rft.title=The+Relationship+between+customer+satisfaction%2C+Corporate+Social+Responsibility+activities+towards+customer+loyalty+in+TNB+Kuantan+Pahang&rft.inst=Open+University+Malaysia