title: Customer satisfaction on the risk of equipment provided in gymnasium
creator: Vimalan Palaniappan, 
subject: HD61 Risk Management
description: Some people believe that the gym is the best place to work out consistently. There is no  denying that this opinion is very true as this opinion is given in gyms, from the aspect of  equipment like fitness machines (weight training and cardio) used in gyms, like  treadmills and weights, require periodic maintenance for user safety. This study aimed  to assess customer satisfaction on the risks of equipment provided in the gymnasium. A  risk assessment form from the HIRARC DOSH (2008) guidelines was used to calculate  risk in the gymnasium and a questionnaire form was used to collect data on customer  satisfaction regarding equipment, training and physical environment in fitness facilities  from 105 respondents. Questionnaire data were analyzed using SPSS Version 25. The  main results of the findings found differences in the level of risk between the gyms  studied. The position of gym equipment and the cleanliness of gym equipment can pose  a danger to gym users. The overall conclusion of the study found that most of the gyms  in the district of Tampin Negeri Sembilan are moderate risk and there are also gyms  with high risk. (Abstract by author)
date: 2021
type: Thesis
type: NonPeerReviewed
format: text
identifier: https://library.oum.edu.my/repository/1429/1/library-document-1429.pdf
identifier:   Vimalan Palaniappan,   (2021) Customer satisfaction on the risk of equipment provided in gymnasium.  Masters thesis, Open University Malaysia (OUM).   
relation: https://library.oum.edu.my/repository/1429/