?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Sharizal+Hashim+%2C+&rft.aulast=Sharizal+Hashim+&rft.date=2019&rft.isbn=9789674128173&rft.btitle=Customer-Brand+Relationship%3A+What+the+Universities+Should+Know&rft.genre=book