?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=Mohd+Rushidi+Mohd+Amin%2C+&rft.aulast=Mohd+Rushidi+Mohd+Amin&rft.degree=Other&rft.date=2019&rft.title=Antecedents+and+Outcomes+of+Service+Recovery+Satisfaction%3A+a+Study+Among+Open+University+Malaysia+Students+in+Klang+Valley%2C+Malaysia&rft.inst=Open+University+Malaysia