title: Online examination for takaful basic examination – a license to practice certificate: a Malaysian case
creator: Jamil Ahmad, 
creator: Bibi Nabi Ahmad Khan, 
creator: Santhi Raghavan, 
creator: Tuan Fatma Tuan Sulaiman, 
subject: LC5201 Education extension. Adult education. Continuing education
description: The purpose of this study is to examine the extent of effectiveness of the online  examination using electronic learning management system (e-LMS) services in the  Malaysian Takaful sector for Takaful Basic Examination (TBE). TBE is conducted  through online examination which is a web-based examination system (ES). The TBE  is an entry qualification for all those who intend to become registered takaful agents in  the financial services industry promoting takaful products and services. The term  Takaful refers to the concept of Islamic insurance based on mutual cooperation, where  both risks and funds are shared between the insured and insurer. TBE is a mandatory  license-to-practice qualification to enhance the competency and professionalism of  takaful agents. It is also an induction for individuals who intend to pursue a career in  Takaful. The study also aims to address issues concerning quality of services by  focusing on the following: ease of use, information security and reliability and its role  in influencing customer adoption of electronic services, as well as the mechanisms of  monitoring and control over these services. The research employed the analytic and  descriptive methodology, by collecting secondary data on candidates sitting for the  examination. This was then compared to the passing rate from the year 2012 until 2016.  The findings show that online examinations have succeeded in attaining significant  customer satisfaction by improving electronic services, facilitating electronic  transactions, improving processing performance and enhancing the specifications of  electronic services. In addition, the Takaful institutions have achieved effective  communication with their customers as well as speeding up of applications. However,  there is an absence of awareness and guidance for candidates about the e-examination  system. The results of this research led to some recommendations to improve the  electronic services provided by Takaful institutions in order to enhance customer and  institution’s satisfaction. (Abstract by authors)
date: 2019
type: Conference or Workshop Item
type: PeerReviewed
format: text
identifier: https://library.oum.edu.my/repository/1166/1/library-document-1166.pdf
identifier:   Jamil Ahmad,  and Bibi Nabi Ahmad Khan,  and Santhi Raghavan,  and Tuan Fatma Tuan Sulaiman,   (2019) Online examination for takaful basic examination – a license to practice certificate: a Malaysian case.  In: International Conference on Education (ICE 2019), 10-11 April 2019, Kuala Lumpur.     
relation: https://library.oum.edu.my/repository/1166/