?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=Latifah+Abdol+Latif%2C+&rft.aulast=Latifah+Abdol+Latif&rft.issue=1&rft.volume=11&rft.date=2016&rft.issn=2414-6994&rft.atitle=Prioritizing+services+and+facilities+in+a+higher+education+institution+Importance-satisfaction+quadrant+and+gap+analyses&rft.title=Asian+Association+of+Open+Universities+Journal&rft.pages=64-77&rft.genre=article