<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "Validating the Student Loyalty Model for an Open Distance Learning Institution"^^ . "University students’ loyalty is a key factor that contributes to the\r\nlong term growth and survival of a university. The aim of this\r\nresearch is to develop a comprehensive university student\r\nloyalty model that incorporates important constructs in service\r\nquality dimension and relationship quality dimension. The study\r\nsample comprised of 2068 respondents who are undergraduate\r\nstudents from an open distance learning institution. Exploratory\r\nfactor analysis through principal component technique with\r\nvarimax rotation of the 48 items questionnaire from four\r\nconstructs was able to account for 79.27% for the variance in\r\nstudent loyalty. The proposed model was empirically tested to\r\nvalidate the framework. Structural Equation Modeling was\r\nemployed to test the significance of relationship between the\r\nconstructs in the instrument. Results confirmed that all path\r\ncoefficients reflecting the relationship between constructs are\r\nstatistically significant. Students’ loyalty is significantly influenced\r\nby trust, emotional commitment and satisfaction. Path analysis\r\nsuggests that service quality impacts loyalty through satisfaction,\r\ntrust and emotional commitment. In this study, it is seen clearly\r\nthat customers’ satisfaction plays the role of mediator in the\r\neffects of service quality on student loyalty. The path analysis\r\nalso confirmed that trust and emotional commitment have direct\r\neffects on loyalty. Hence, acquiring students’ satisfaction through\r\nquality services, building trust and emotional commitment are\r\nimport aspects in securing students’ loyalty. (Abstract by authors)"^^ . "2014-12" . . "6" . "1" . . "ASEAN Journal of Open and Distance Learning"^^ . . . "ASEAN Journal of Open & Distance Learning (AJODL)"^^ . . . "22320814" . . . . . . . . . . ""^^ . "Latifah Abdol Latif"^^ . " Latifah Abdol Latif"^^ . . ""^^ . "Norlia Goolamally"^^ . " Norlia Goolamally"^^ . . "Open University Malaysia (OUM)"^^ . . . "Open University Malaysia (OUM)"^^ . . . . . . . "Validating the Student Loyalty Model for an Open Distance Learning Institution (Text)"^^ . . . "library-document-1017.pdf"^^ . . . "Validating the Student Loyalty Model for an Open Distance Learning Institution (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "Validating the Student Loyalty Model for an Open Distance Learning Institution (Other)"^^ . . . . . . "preview.jpg"^^ . . . "Validating the Student Loyalty Model for an Open Distance Learning Institution (Other)"^^ . . . . . . "medium.jpg"^^ . . . "Validating the Student Loyalty Model for an Open Distance Learning Institution (Other)"^^ . . . . . . "small.jpg"^^ . . . "Validating the Student Loyalty Model for an Open Distance Learning Institution (Other)"^^ . . . . . . "indexcodes.txt"^^ . . "HTML Summary of #1017 \n\nValidating the Student Loyalty Model for an Open Distance Learning Institution\n\n" . "text/html" . . . "LB Theory and practice of education"@en . ""@en . . . "LC5201 Education extension. Adult education. Continuing education"@en . . . "LC5800 Distance education"@en . .