Latifah Abdol Latif, and Ramli Bahroom, and Nik Azlina Nik Yaacob, and Man San, Ng (2007) Institutional strength and challenges from the learners perspective. In: 21st AAOU Annual Conference, Kuala Lumpur, 29-31 October 2007., 29-31 October 2007, Kuala Lumpur.
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Abstract
The paper analyses the result of the Importance-Satisfaction Survey conducted in both 2006 and 2007 and using the Importance-Satisfaction Matrix to direct the institution in making improvements in the areas that matter most to the learners.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Uncontrolled Keywords: | Importantance-Satisfaction (I-S) Matrix ; User satisfaction ; Service quality |
| Subjects: | L Education > LC Special aspects of education > LC5201 Education extension. Adult education. Continuing education L Education > LB Theory and practice of education > LB2300 Higher Education |
| Depositing User: | Shahril Effendi Ibrahim |
| Date Deposited: | 04 Dec 2008 12:43 |
| Last Modified: | 03 Jan 2017 06:20 |
| URI: | http://library.oum.edu.my/repository/id/eprint/9 |
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