Title : Quality of Service in Higher Learning Institution: Employee Perspecti...
Title : Quality of Service in Higher Learning Institution: Employee PerspectiveProgramme : OUM Seminar Series (02/2010)Guest Speaker : Dr. Rosmah Mohamed, Faculty of Business & Management, OUM. Organised and Conducted by Institute of Quality, Research and Innovation (IQRI)http://iqri.oum.edu.my/v2/index.phpDate : 10 January 2010Part 1 : http://www.youtube.com/watch?v=soFjqN...Part 2 : http://www.youtube.com/watch?v=MOK5TM...
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