'Best practice' human resource management : impact on employee performance in non-westernised countries

Rosmah Mohamed, (2007) 'Best practice' human resource management : impact on employee performance in non-westernised countries. In: The 3rd UNITEN International Business Management Conference 2007, 16-18 December 2007, Equatorial Hotel Melaka.

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Abstract

Recent research has argued that the use of ‘best practice’ HRM such as selection, training, team working, performance appraisal, communication and rewards, can enhance the organisational performance. Scholars have found that there were positive significant relationships between ‘best practice’ HRM and performance. However, the majority of the empirical works used financial measurements as performance measures. Moreover, the works were mainly based in manufacturing and automobile organisations in westernised countries, particularly the USA and UK. Therefore, an empirical work in public sector organisations, in non-westernised countries might put forward a new insight on employee performance. This study investigates the relationships between ‘best practice’ HRM used by Malaysia local government organisations and performance from the employee point of view. Using a self administered questionnaire survey of 453 frontline employees, supervisors and managers working in Malaysia local government organisations, this study found that the investments in ‘best practice’ HRM can considerably help organisations perform better. This paper supports the universalistic perspective of HRM. (Author's abstract)

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