Sudeep Salil, Chatterjee (2006) Relationship between customer care and business volume : the case of Concorde Hotel, Kuala Lumpur. Masters thesis, Open University Malaysia (OUM).
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| Item Type: | Thesis (Masters) |
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| Additional Information: | Project paper submitted in fulfillment of the requirement for the degree of Master in Business Administration. |
| Uncontrolled Keywords: | Customer relations -- Management, Customer services --Management -- Case studies. |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Depositing User: | Shahril Effendi Ibrahim |
| Date Deposited: | 03 Dec 2009 06:31 |
| Last Modified: | 19 Jul 2013 08:27 |
| URI: | http://library.oum.edu.my/repository/id/eprint/308 |
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