Assessing and Developing Training and Development Plan for New Hotels. A Study Based on Royal Adelphi Seremban.

Sri Vahlsan, (2006) Assessing and Developing Training and Development Plan for New Hotels. A Study Based on Royal Adelphi Seremban. Masters thesis, Open University Malaysia (OUM).

Preview

Text assessing_and_developing_-_sri_vahlsan.pdf - Submitted Version Download (11Mb) | Preview

Abstract

Hotels being a part of the Hospitality Industry play a big part in the providing accommodation, food & beverage and other services to people. Ultimately unlike other industries, the Hotel Business is a very demanding industry as it is involved in satisfying people's most basic needs that is hunger and safe place to stay while they are away from their home. Service has always been the emphasis of any such organization; therefore consistency is always the main aim of the organization. In achieving consistency, hotels have to ensure that their employees are well trained in their job role and continuously. In doing so, the organization will have to ensure that there is a systems flow in training and developing the employees. The study conducted is to determine how Hotels could use the information given to develop a systematic Training & Development plan by evaluating the effectiveness of the organizations objectives, interest in learning and personal commitment and fulfillment towards their jobs. The research sample consists of 3 management levels within the organization and the data collected via questionnaire and interviews. The feedback and opinion from the Management Staffs are important in ensuring the implementation of the plan. The data gathered and analyzed using Statistical Package for Social Science (SPSS). The technique of analysis that was carried out in this study was frequency, reliability, correlations, cross tabs and one way. The results revealed that there is a significant positive correlation between Learning Organization and Work Fulfillment. It also indicates that the employees demographic is not dependent, meaning that if as the work forces are all adults it is important for them to know that the involvement in Training is a personal commitment and interest. In conclusion, it can be said that a structured Training & Development Plan gives an impact on the organization as the consistency of service is assured. Further employees being developed for promotions etc. will be promoted based on a structured competency over a given period of time.

Actions (login required)

View Item