Customer satisfaction on the risk of equipment provided in gymnasium

Vimalan Palaniappan, (2021) Customer satisfaction on the risk of equipment provided in gymnasium. Masters thesis, Open University Malaysia (OUM).

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Abstract

Some people believe that the gym is the best place to work out consistently. There is no denying that this opinion is very true as this opinion is given in gyms, from the aspect of equipment like fitness machines (weight training and cardio) used in gyms, like treadmills and weights, require periodic maintenance for user safety. This study aimed to assess customer satisfaction on the risks of equipment provided in the gymnasium. A risk assessment form from the HIRARC DOSH (2008) guidelines was used to calculate risk in the gymnasium and a questionnaire form was used to collect data on customer satisfaction regarding equipment, training and physical environment in fitness facilities from 105 respondents. Questionnaire data were analyzed using SPSS Version 25. The main results of the findings found differences in the level of risk between the gyms studied. The position of gym equipment and the cleanliness of gym equipment can pose a danger to gym users. The overall conclusion of the study found that most of the gyms in the district of Tampin Negeri Sembilan are moderate risk and there are also gyms with high risk. (Abstract by author)

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