Knowledge Workers Job Performance: An Examination of Career Values, Perceived Organizational Support and Career Satisfaction

Muhammad Awais Bhatti, and Ariff Syah Juhari, and Shishi Kumar Piaralal , and Niriender Kumar Piaralal , (2017) Knowledge Workers Job Performance: An Examination of Career Values, Perceived Organizational Support and Career Satisfaction. Business and Management Horizons , 5 (2). pp. 13-35. ISSN 2326-0297

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Abstract

Knowledge workers help organizations improve productivity and gain competitive advantage in the market. Since organizations have realized the importance of knowledge workers in organizational development, management has been focusing on the knowledge workers’ job performance, which ultimately improves the organizational performance. The purpose of this study is to investigate the mediating effects of the knowledge workers’ career satisfaction Business and Management Horizons ISSN 2326-0297 2017, Vol. 5, No. 2 14 among career values, perceived organizational support and job performance. In this regard, data was collected from 284 knowledge workers working in Saudi Arabian organizations and it was analyzed using regression and Sobel test. The result of the analysis explain that career satisfaction play a key role in knowledge workers’ job performance, and work as mediator between career values, perceived organizational support and the knowledge workers’ job performance. The findings of this study will be helpful for top management and HR professionals to manage the knowledge workers’ job performance. Furthermore, the mediating role of career satisfaction contribute to the body of knowledge and offer future researchers opportunities to investigate other factors, which influence career satisfaction of knowledge workers. This study also discussed some limitations which could be an avenue for future research. Research on Saudi Arabian knowledge workers has never been done before. Therefore, this study explores the effects of career values, perceived organizational support and career satisfaction on Saudi Arabian knowledge workers’ job performance. (Abstract by authors)

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