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SMQM5103

Last updated on 11 August 2015
TOTAL QUALITY MANAGEMENT

  1. EFQM. (2003). The EFQM excellence model. Brussels, Belgium: European Foundation for Quality Management.

  2. Evans, J. R., & Lindsay, W. M.(2011). The management and control of quality (8th ed.). Mason, OH: South-Western Cengage Learning.

  3. Idris, M. A., & Ab Aziz, N. F.(2014). Sustainable transformation through excellent organization management. Proceedings of 18th International Conference on ISO 9000 and TQM (18th ICIT), Malaysia, 21-23 April 2014.

  4. Idris, M. A., & Suliman, A. (2006). The Future Trend on Standards and Quality Practices in Malaysia. Proceedings of 11th International Conference on ISO 9000 and TQM (11th ICIT), Hong Kong, 10-12 April 2006.

  5. Idris, M. A., Ab Aziz, N. F., & Zailee, S. (2011). The Adoption of Management Systems Standards & Best Practices in Malaysia (Current and Future Trend) Proceedings of 15th International Conference on ISO 9000 and TQM (15th ICIT), Malaysia, 26-28 July 2011.

  6. International Organization for Standardization (ISO). (2005). ISO 9000:2005, Quality management systems: Fundamentals and vocabulary. Geneva: The International Organisation for Standardization.

  7. International Organization for Standardization (ISO). (2008). ISO 9001:2008, Quality management systems: Requirement. Geneva: The International Organisation for Standardization.

  8. International Organization for Standardization (ISO). (2009). ISO 9004: 2009, Managing for sustained success of an organisation: A quality management approach. Geneva: International Organisation for Standardization.

  9. Janakiraman, B., & Gopal, R. K.(2006). Total quality management: Text and cases. New Delhi, India: Prentice-Hall of India.

  10. Malaysia Productivity Corporation (MPC). (2011). Business excellence programme: Journey towards enhancing productivity & competitiveness. Retrieved from http://www.mpc.gov.my/mpc/images/file/BE%20Guidebook%2023%20Ogos%202011.pdf

  11. Oakland, J. S.(2011). Total quality management: Text with cases. Oxford, England: Butterworth-Heinemann.

  12. Omachonu, V. K., & Ross, J. E.(2004). Principles of total quality (3rd ed.). Boca Raton, FL: CRC Press.

  13. Selamat, B., & Osman, M. R.(2008). The adoption of automotive quality system (ISO/TS 16949:2002) amongst Malaysian manufacturing SMEs. Proceedings of 13th International Conference on ISO 9000 and TQM (13th ICIT), Malaysia, 24-26 March.

  14. SIRIM. (2010). On the fast track. Standards & Quality News, 18(2), 2-5.

  15. SIRIM. (2011). Moving towards sustainability. Standards & Quality News, 21(2).

  16. SIRIM. (2014). Brand odyssey. Standards & Quality News, 26(1), 6-7.

  17. SIRIM. (2014). SIRIM Berhad Corporate Website: Vision, Mission & Value. Retrieved from http://www.sirim.my/index.php/services/training-andconsultancy-services/12-industry-focus

 

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